These Terms of Use apply when you access or use Realbot.com.au, any Realbot landing pages, forms, AI assistant features, marketing pages, lead capture tools, property presentation tools, reports, proposals, service pages, or related online services operated by [insert legal entity name] trading as Realbot, a Real Search company.
By using the website or requesting a service, you agree to these Terms. If you do not agree, you must not use the website or submit information through it.
Realbot provides technology, marketing, property presentation and lead generation support for real estate agencies, agents, developers and related property professionals. Services may include Premier Agent profile solutions, property showcase pages, pre-listing media, 2D and 3D floor plans, virtual staging, drone or aerial media coordination, digital marketing, landing pages, AI assistant features, enquiry handling, lead follow-up support and related services.
Service availability, inclusions, pricing, turnaround times and delivery methods may vary by location, supplier availability, campaign scope and written proposal.
Information on the website is general information only. Realbot does not provide legal advice, financial advice, tax advice, valuation advice, building advice, planning advice or licensed real estate agency advice unless expressly stated in a signed agreement. Users must make their own enquiries and seek professional advice before relying on any information for a property, listing, campaign, purchase, sale, lease, investment, agency appointment or business decision.
We aim to keep Realbot content clear, current and useful. However, property, suburb, market, campaign, enquiry and service information may change quickly. We do not guarantee that all information on the website is complete, current, error-free, uninterrupted or suitable for your specific purpose.
Any examples, screenshots, case studies, enquiry numbers, campaign outcomes, awards, media references, testimonials, sample reports or service descriptions are provided for general explanation. They do not guarantee the same result for every agency, agent, property, suburb, campaign or market condition.
Realbot may help generate, capture, route, qualify or follow up property-related leads and enquiries. Lead volume and lead quality depend on many factors outside our control, including property demand, market conditions, agency brand, listing quality, media quality, location, price guide, campaign budget, search visibility, consumer intent, data accuracy and third-party platform performance.
Unless expressly agreed in writing, Realbot does not guarantee a minimum number of leads, appraisals, listing appointments, vendors, buyers, renters, sales, commissions, settlement outcomes, ranking positions, website traffic, conversion rates or revenue.
Realbot may include AI-powered chat, search, content, campaign suggestions, report summaries, starter prompts, property explanations or automated responses. AI outputs may be incomplete, inaccurate, outdated or unsuitable for a specific matter. AI outputs should be checked by a qualified person before being used in client advice, agency communications, marketing, contracts, listing presentations or property decisions.
You must not represent AI-generated content as verified professional advice unless it has been independently reviewed and approved by an appropriately qualified person.
Realbot may integrate with or rely on third-party platforms, suppliers, APIs, mapping tools, analytics tools, advertising networks, CRM systems, email tools, SMS tools, payment processors, media providers, photographers, floor plan providers, search engines, social media platforms and property data sources. We are not responsible for third-party outages, policy changes, data delays, ranking changes, account restrictions, platform errors, mapping inaccuracies, advertising rejections or supplier delays.
You are responsible for ensuring that all content, property information, agency details, branding, listings, floor plans, photos, videos, claims, testimonials, pricing, authority details and instructions supplied to Realbot are accurate, lawful and authorised for use.
Fees, packages, subscriptions, media costs, advertising spend, setup fees, campaign budgets, add-ons, supplier costs and payment terms will be set out on the website, invoice, order form, statement of work, signed proposal or written agreement. Unless stated otherwise, fees are in Australian dollars and may exclude GST.
For recurring services, billing continues for the agreed term unless cancelled in accordance with the relevant written agreement. Any free trial, introductory offer, complimentary service, discount, reward, credit or promotional package may be changed, withdrawn or limited at our discretion, subject to applicable law and any written agreement already in place.
Cancellation and refund rights depend on the service type and the written agreement. Custom work, media production, setup work, advertising spend, supplier bookings, design work, AI configuration, profile setup and completed campaign work may be non-refundable once work has commenced or costs have been incurred, except where required by Australian Consumer Law.
We may change service inclusions, suppliers, technical features, campaign methods or delivery methods where reasonably necessary, provided the replacement is materially similar or we notify affected customers where the change is significant.
Realbot and its related entities own or license all website content, designs, layouts, software, workflows, prompts, tools, reports, templates, page structures, branding, logos, graphics, copy, icons, code, databases, AI configurations and service methodology unless otherwise stated.
You must not copy, scrape, reproduce, resell, reverse engineer, frame, distribute, modify, republish or commercially exploit any part of the website or services without written permission.
Where you provide content to Realbot, you grant us a non-exclusive licence to use, reproduce, adapt, publish and display that content as reasonably required to provide the services, operate campaigns, create property pages, prepare marketing materials, generate reports, respond to enquiries and promote your agency or listing, unless otherwise agreed in writing.
Unless you notify us otherwise in writing, Realbot may refer to completed work, public listings, agency names, campaign examples, screenshots, general outcomes, awards, testimonials and non-confidential service examples in case studies, proposals, award entries, sales materials and marketing. We will not intentionally disclose confidential commercial information without consent.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law or other applicable law.
To the maximum extent permitted by law, where we are allowed to limit our liability, our liability is limited to resupplying the relevant services or paying the cost of having the relevant services supplied again.
To the maximum extent permitted by law, Realbot is not liable for indirect, incidental, special, consequential or economic loss, including loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of data, loss of listings, loss of commissions, campaign underperformance, business interruption, platform downtime, third-party supplier failure or reliance on unverified information.
Our total aggregate liability for claims connected with the website or services is limited to the amount paid by you to Realbot for the specific service giving rise to the claim in the three months before the claim arose, unless the law requires otherwise.
You indemnify Realbot, its related bodies corporate, officers, employees, contractors and suppliers against claims, losses, damages, costs and expenses arising from your breach of these Terms, your unlawful use of the website or services, your supplied content, your breach of third-party rights, your breach of privacy or spam laws, or your misleading or unauthorised property, agency or marketing claims.
We use reasonable technical and organisational measures to support website security and availability. However, we do not guarantee that the website will be secure, uninterrupted, virus-free or always available. You are responsible for maintaining your own systems, backups, passwords and account security.
The website may link to third-party websites. Links are provided for convenience only and do not mean that we endorse, control or accept responsibility for third-party content, products, services, policies or security.
We may update these Terms from time to time by publishing a revised version on the website. The updated Terms apply from the date shown on the page. If a material change affects an existing paid service, we will handle the change in accordance with the relevant written agreement and applicable law.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth courts of Australia.
For questions about these Terms, contact:
Realbot
Realbot, RealSearch Pty Ltd (ABN 59 637 244 430)
Email: [email protected]
Phone: 1300 108 654
Website: realbot.com.au