This Privacy Policy explains how [insert legal entity name] trading as Realbot, a Real Search company, collects, uses, stores, discloses and protects personal information. It applies to Realbot.com.au, enquiry forms, landing pages, AI assistant features, campaign pages, service requests, agency onboarding, customer communications and related services.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles where they apply to us, and other applicable laws.
The types of personal information we may collect include:
We do not intentionally collect sensitive information unless it is necessary for a specific lawful purpose and you have provided consent or the law permits collection.
We may collect personal information directly from you when you use the website, submit a form, call us, email us, use a chatbot, book a demo, request pricing, subscribe to updates, engage our services, sign an agreement or communicate with our team.
We may also collect information from real estate agencies, agents, suppliers, publicly available sources, property listing sources, advertising platforms, CRM integrations, analytics providers, social media platforms, referral partners and third-party service providers where lawful and relevant to our services.
We collect and use personal information to:
Realbot may use AI tools, chatbots, automation, search tools, language models and data-processing systems to assist with enquiries, content generation, lead handling, report drafting, campaign suggestions, customer support and internal workflow. These tools support human and business processes but should not be treated as legal, financial, valuation or professional advice.
Where AI features process information you provide, you must not submit confidential, sensitive or third-party personal information unless you are authorised to do so and the disclosure is necessary for the service.
We may disclose personal information to:
We require service providers to handle personal information appropriately and only for authorised purposes.
Some service providers may store or process information outside Australia, including cloud, analytics, AI, CRM, email, SMS, advertising or support providers. Countries may include the United States, Singapore, India, the European Union or other locations where our providers operate. We take reasonable steps to ensure overseas handling is consistent with applicable Australian privacy obligations.
We may send marketing communications about Realbot services, Real Search group services, property technology, agency marketing, reports, campaigns, events, offers and educational content where permitted by law. You can unsubscribe using the link or instructions in the message, or by contacting us.
We aim to keep marketing separate from transactional messages and to honour unsubscribe requests within required timeframes.
Realbot.com.au may use cookies, pixels, tags, analytics tools and similar technologies to operate the website, remember preferences, measure traffic, improve content, understand campaign performance, personalise user experience and support advertising. You can manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.
We use reasonable technical, administrative and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These may include access controls, secure systems, authentication, monitoring, supplier controls and staff awareness measures.
No website, email, AI tool, cloud service or internet transmission is completely secure. You should take care when sharing information online.
We keep personal information for as long as reasonably required for the purpose for which it was collected, including service delivery, customer support, legal compliance, accounting, dispute resolution, security, reporting and legitimate business records. When information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted to retain it.
You may request access to personal information we hold about you or ask us to correct inaccurate, outdated, incomplete or misleading information. We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law, and we will explain the reason where appropriate.
If you have a privacy concern or complaint, please contact us using the details below. We will review your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Realbot services are intended for businesses and adults. We do not knowingly target children or collect personal information from children without appropriate consent.
If Realbot or a related business is involved in a restructure, merger, investment, sale, acquisition or transfer of assets, personal information may be disclosed to relevant parties as part of that transaction, subject to confidentiality and applicable law.
We may update this Privacy Policy from time to time by publishing a new version on the website. The updated version applies from the effective date shown on the page.
Realbot Privacy Officer
Realbot, RealSearch Pty Ltd (ABN 59 637 244 430)
Email: [email protected]
Phone: 1300 108 654
Website: realbot.com.au